Refund Policy
We want you to be completely satisfied with your purchase from Geupday. If for any reason you are not entirely happy with your order, we offer a hassle-free Returns & Exchanges policy. Please read the following guidelines to understand the process and ensure a smooth return or exchange.
Eligibility:
- To be eligible for a return or exchange, the item must be in its original condition, unused, and in its original packaging.
- We accept returns and exchanges within 30 days from the date of delivery.
Return Process:
- Contact our customer support team: Before initiating a return, please reach out to our customer support team. Provide your order details and reason for the return, and they will guide you through the process.
- Pack your item securely: Ensure that the item is securely packaged in its original packaging or a suitable alternative to prevent damage during transit.
- Return shipping: You will be responsible for the return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item received).
- Ship the item: Once approved, ship the item back to the designated return address provided by our customer support team. We recommend using a trackable shipping method for your peace of mind.
- Refund or store credit: Upon receiving the returned item and verifying its condition, we will process your refund or issue a store credit, depending on your preference.
Exchange Process:
- Contact our customer support team: Reach out to our customer support team to initiate an exchange. Provide your order details, the item you wish to exchange, and the preferred replacement item (including size, color, etc.).
- Eligibility and availability: We will confirm the eligibility for exchange and check the availability of the desired replacement item.
- Return shipping: You will be responsible for the return shipping costs unless the exchange is due to an error on our part (e.g., defective or incorrect item received).
- Ship the item: Once approved, ship the item back to the designated return address provided by our customer support team. We recommend using a trackable shipping method for your peace of mind.
- Replacement item: Upon receiving the returned item and verifying its condition, we will ship the replacement item to you.
Important Notes:
- Refunds will be issued to the original payment method used for the purchase.
- Store credits can be used for future purchases on our website and do not have an expiration date.
- Original shipping charges are non-refundable unless the return is due to an error on our part.
- For hygiene reasons, certain items such as intimate wear or items that come in direct contact with the skin may not be eligible for return or exchange unless they are defective.
If you have any questions or need further assistance regarding returns or exchanges, please contact our customer support team. We are here to help and ensure your satisfaction with your shopping experience at Geupday.
Note: Please note that the above Returns & Exchanges Policy is subject to change and may be updated periodically. We encourage you to review this page regularly for any revisions or updates.